Player Protection Team
Our dedicated Player Protection Team are here for you if you ever want to chat about your gambling. They can give you personalised tips to keep your play safe and still have fun whilst remaining within your comfortable limits.
If you’re worried about your gambling, our Player Protection Team can help you find the support you need.
Please contact playerprotection@admiralcasino.co.uk for more information, or to arrange a call.
Take Time To Think
Replacing the previous ‘When the fun stops, stop’ campaign, Take Time To Think is a nationwide initiative that aims to signpost Safer Gambling tools at your disposal to ensure you gamble safely and securely within your means.
You can find more details about this initiative here. It’s never too late to Take Time To Think.
Our commitment
At Admiral Casino, we believe that gambling should be an exciting and enjoyable form of entertainment. We’re committed to providing you with the best tools and support to help manage your play and keep your time online safe and within your comfortable limits.
We also have a dedicated Player Protection Team who are on hand to talk to you about our safer gambling tools and features. They are available to talk to you about any aspect of your gambling that may be of concern, from affordability to playing habits.
From time to time, you may be contacted by our Player Protection Team. These contacts ensure that we as an operator can fulfil our promise to keep gambling safe.
If you’d like to discuss any issues or concerns you have regarding your gambling, please contact the Player Protection Team on the following email address: playerprotection@admiralcasino.co.uk.
Playing safe
Our Safety Centre shows you information regarding your recent playing behaviour. It also has a self-assessment so you can compare how much you think you’re playing vs how much you actually are.
We want our players to have fun, so we encourage you to gamble within your limits at all times. Borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for yourself and others around you.
Limits
Proactively considering the amount you’d be comfortable to play with has been proven to reduce the likelihood of problem gambling and overspending, so we’d always recommend having some kind of limit active on your account.
That’s why we offer daily, weekly or monthly Net Deposit Limits, which can help you control the amount that you spend. You can set this up easily on our dedicated Limits page.
The Player Protection Team may also apply an additional loss limit to your account and this will be shown on the Limits page as a ‘Net Deposit Safeguard'. If you would like to discuss changing this limit, please contact our Player Protection Team: playerprotection@admiralcasino.co.uk.
How does it work?
Your 'net deposits' are determined by the amount deposited minus the amount withdrawn, within a certain time period. Net deposit limits will prevent you from depositing over the amount set. For example:
• Player Net deposit Limit or Net Deposit Safeguard set = £500 per month
• Monthly Deposits = £300
• Monthly Withdrawals = £100
• £300 (Deposits) minus £100 (Withdrawals) will give you a net monthly position of £200.
In the example above, you would have used £200 of your £500 limit, meaning you would only be able to deposit a further £300, without exceeding the limit amount.
The limits will reset at the following intervals:
Daily - 00:00:00 to 23:59:59
Weekly - Monday to Sunday
Monthly - First to last day of each month
Reality Checks
It’s important to ensure your time online isn’t negatively impacting your duties or responsibilities. To help keep on top of the time you’re spending, reality checks are automatically set to remind you every 60 minutes while you’re playing. We also have the option for these to appear every 30 minutes. To amend the Reality Check settings on your account, visit the Reality Check page or click here to request a call from our Player Protection Team.
Time Out
Placing a Time Out on your account will still allow you to login, however you’ll be unable to play or deposit funds. Time Outs can be used for a range of circumstances and run from 1 day to a maximum of 30 days. Longer customised time periods can be arranged by speaking to the Player Protection Team. Once a Time Out is active on your account, we’re unable to reopen your account until the selected time period has elapsed.
To add a Time Out to your account, see the Exclusions page or click here to request a call from our Player Protection Team.
Self-Exclusion
If you feel you’d benefit from a longer break from gambling, a self-exclusion allows you to block your gaming account from a period of six months.
To set a self-exclusion on your Admiral Casino account, visit the Exclusions page. Alternatively, click here to be contacted by our Player Protection Team.
You can opt for individual self-exclusions with separate websites, or through a national self-exclusion service which blocks multiple providers. Click here to find out more or to sign up with GAMSTOP.
Additionally, The BetBlocker.org is a UK registered charity who offers a free app which can prevent your device from accessing gambling websites. This restriction can be set from 24 hours to 5 years and works across more than 12,500 gambling related websites worldwide.
Think you may have a problem?
Do you feel your gambling could be causing problems for you or others around you? Click here for a self-assessment tool which can spot the early signs of problem gambling. Alternatively, there’s a self-assessment option in the Safety Centre when logged into your account.
If you’d prefer to have a conversation with a member of our Player Protection Team, click here for them to contact you.
TalkBanStop
Created by GamCare, TalkBanStop is a partnership that combines practical tools with support to help stop gambling and kick-start journeys to recovery.
Talk – speak with a trained advisor from GamCare for information, advice and support.
If you’re worried about gambling, talking to someone is your first step in guiding you to the support and tools that will work best for you. Contact GamCare 24/7 over the phone or on live chat to speak with a trained Adviser for free confidential information, advice and support. The telephone number for the National Gambling Helpline is 0808 8020 133.
Ban – block your devices from accessing gambling websites and apps for free using Gamban.
Gamban is a type of software that will block your access to thousands of gambling websites and apps through your devices. Quick and easy to install, Gamban can be used on up to 15 devices. Get Gamban FREE with TalkBanStop – call or chat with the Helpline to get your free licence now.
Stop – register to Gamstop to self-exclude from all UK gambling apps and websites for free.
We also recommend registering your details with the GAMSTOP UK self-exclusion scheme, so that you won’t be able to access your online gambling accounts or set up new ones for between six months and five years. The scheme will also make sure you don’t receive any further gambling marketing messages during this time.
For further support
If you share your computer or device with people under the age of 18, it’s your responsibility to take the necessary precautions to protect your usernames, passwords and banking details from being used by anyone but yourself. We’d recommend using a software such as NetNanny and Cyber Patrol / SafeToNet to further protect minors when using devices.
If you or someone you know has been affected by problem gambling, a list of organisations offering support and advice can be found by Clicking Here. We’d also recommend taking steps to unfollow or unfriend any gambling sites on social media and considering your advertising preferences. If you would benefit from information on how to block gambling payments with your bank, Click Here.
Gambling whilst under the influence of alcohol or illegal substances is against our terms of use.
Should you suffer from mental health issues which could be impacted by gambling, or if you take medication which may affect your ability to make rational decisions, it is your responsibility to make a member of our team aware so we can best support you regarding your account.