Managing Your Account

Sending documents is simple and convenient. Here's how you can do it:

1. Log in to the Admiral Casino website.
2. Click on your user symbol to access your account settings.
3. Click on the "Account Verification" tab. You can select the relevant category for the type of document you're uploading, such as 'Identity,' 'Address,' or 'Payment Methods.'
4. Click the "Choose File" button to upload the required document. You can search for the correct file on your device.
5. After selecting your document, click the "Save" button to update your account.
6. If you have more documents to upload, simply repeat steps 4 and 5.

For detailed information on which documents are accepted for ID and Proof of Payment, please visit this link: Admiral Casino Document Requirements.

Make sure the attachment size is not exceeding 10MB, and that there are no flash reflections obstructing the data.

For proof of ID, a passport, driver's license, or National ID card are ideal. However, other forms of ID may be accepted if they contain clear facial photos, full names, date of birth, expiry date (must still be valid), and the name of the issuing authority.

If you don't have an acceptable form of ID, you can apply for one through CitizenCard here: CitizenCard.

Verifying your email address is a simple process:

1. After you've provided your details during registration, Admiral Casino will send a verification email to the address you provided. It's important to make sure your email address is correct.
2. Check your email inbox for a message from Admiral Casino asking you to verify your email address.
3. In the email, you'll see a prominent yellow box that says 'Confirm Email Address.' Click on it, and you'll be taken to the Admiral Casino page where a confirmation message will be displayed.
4. Normally, the email arrives within a few minutes. If you don't see it, please check your junk/spam folder, as it might have been redirected there.
5. If you still haven't received the email, double-check that you've provided the correct email address by following these steps:
- Log in to your account.
- Go to your profile/menu.
- Click on 'Account.'
- Then, click on 'Account Data.'
- Enter your Email Address and click 'Save.'

Once you click 'Save,' an email will be automatically sent to your inbox to verify your email address.

If you're still unable to locate the email, please contact our customer service representatives, and they will assist you further.

To update your personal information, including your email address, follow these steps:

1. Log in using your username and password.
2. Click on your user symbol to view your full account information.
3. Select "Account" in the left-hand menu.
4. In the "Account Data" tab, you'll see your current email address. To change it, enter the new details and click "Save."

Alternatively, you can click here to be automatically redirected.

After making the change, you'll receive an automated email to verify your new email address. Follow the instructions in the email.

Verifying your account is essential for a few reasons:

Age Verification: We need to confirm that you're legally eligible to use our services, which typically requires being 18 years or older.

Accuracy Check: We want to ensure the information you provided during registration is accurate and matches your identity.

When you register a new account, we run routine automated security checks. If these checks indicate the need for document verification, our customer service team will contact you via email, and you'll also receive a notification on your account.

To access your Transaction History, follow these steps:

1. Log in using your username and password.
2. Click on your user symbol. This will take you to your account settings, where you have control over your account.
3. To view your transactions, click on 'Transaction History.' This will immediately display information for the past 90 days.
4. You can use the drop-down menu to select a specific time range, which will show all the transactions within that period.

You can also access your Transaction History page by clicking here: Transaction History.

Here are some important tips for sending your documents:

1. Send each document as a separate image.
2. Preferably, use photos to capture the images and save them as .jpeg files.
3. Make sure that the image is clear and that all text is easily readable.
4. Ensure that the entire passport photo page or ID is visible; avoid covering it with your hand or fingers.
5. Use good lighting for the photo and avoid using flash, as it can create glare.

These guidelines will help us process your documents smoothly and efficiently.

To update your home address, please send us an email at support@admiralcasino.co.uk and attach a proof of address document.

Ensure that the document includes your name, home address, company logo, and a date of issue within the last 6 months.

For a list of accepted documents, you can click here: Admiral Casino Accepted Documents.

If you wish to close or delete your Admiral Casino account, please reach out to our customer service representatives, who will assist you in the process.

Here are your options:

1. If you choose 'Closure,' your account will be blocked, but you can decide to reopen it at a later date.

2. Opting for 'Deletion' means you want to permanently close your account and have your account data removed.

To contact us and initiate the account closure or deletion process, please visit our 'Contact Us' page by clicking here: Contact Us.

You can set up a security answer from your Account Data page, it is an optional part of your account security.

No, self-excluded players are excluded from the inactivity process and its fees.